Managed Support

A fractional platform team on subscription — for companies that need Kubernetes kept healthy without a full-time SRE hire.

From $2,900 / month · included hours + SLA response · month-to-month after onboarding

Who it is for

• Your only DevOps person left (or is drowning in product work)
• Cluster runs, but upgrades and incidents are reactive fire drills
• You finished a Launch or Health Check and want continuity

What’s included

• Agreed monthly hours for changes, reviews, and advice
• Cluster upgrades and patch planning
• Incident help within the SLA window you choose
• Cost and reliability check-ins (lightweight)
• Async channel (Slack/email) for operational questions

What’s not included

Unlimited on-call, building brand-new product features, or owning your entire cloud account. Scope stays Kubernetes- and platform-adjacent unless we expand the SOW.

Engagement model

1. Onboarding (access, baselines, runbooks)
2. Monthly cadence + shared backlog
3. Clear use of included hours; overage priced transparently
4. Exit anytime after the initial term — with a handoff package

Pricing note

From $2,900 / month for a starter hour bundle suitable for a small production footprint. Higher SLA tiers and multi-cluster fleets are quoted after a short fit call. Many clients start with a Health Check so the support backlog is already prioritized.

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